10/28/2023 0 Comments Home 2 suites alpharettaMy kids love sharing the pull out couch, we get this room configuration many times at Hilton hotels. The room was a King bed, with a pull out couch. We were tired after a long day of travel, and just wanted to sleep, so we dealt with the musty room. I adjusted the thermostat, but it didn't allow for humidity control (no hotel does, I wasn't expecting to be able to). Upon entering the room, it was very musty/damp (perhaps because it was on the first floor, across the hall from the pool. I booked the room for my family of 4 (my wife and I, and our two small kids). I am a Hilton Honors member and have been for several years and this is by far the worst experience that I have encountered and I firmly believe that something must be done to reimburse patrons of this hotel, and a complete overhaul of the way this hotel is being managed. This is so unsafe for patrons and the hotel as a whole. So basically, the front desk receptionist is leaving the property unattended for hours to go to another Hotel. She informed us that the person who was scheduled to work the front desk was working two hotels at one time, this Home2 location and another hotel, owned by the Franchise Owner, which is not a Hilton Hotel. There was only one person in the front, which was the person preparing the breakfast, and she did not know how to check us out. There was another family in the lobby attempting to do the same and had been waiting for someone who worked the front desk. On the morning of checkout, we had an early flight so we were checking out at 5:30 am. There was no one at the front desk, despite waiting for nearly 30 minutes for assistance so I was unable to do so. Later that evening I went down to the lobby to try to purchase a drink. While the new room did have toilet paper, there were still NO towels in the new room. We had plans on the day we checked in so we quickly showered and left, to find out that the room we were given keys for was not the room we were entered into the system to stay in. The person working the front desk asked us to follow him for the toilet paper and surprisingly got toilet paper rolls from another room, not a utility closet! We had to go to Walmart and purchase towels because none were ever provided. We had to go down to the front desk and ask for towels and toilet paper, which unfortunately we never received fresh towels because we were told that they did not have any clean. There was hair on the carpet and in the shower, there were NO towels, and no toilet paper and the carpet was so damp. Upon entering our room, we discovered that the rooms were poorly cleaned, not up to Hilton's guaranteed standards. We arrived and checked in at 3pm, we were checked in by someone who does not work the front desk, but is hired to handle laundry. I am writing this review as a cry for help for not only the patrons of this hotel, but the employees that are left to try to explain the poor circumstances of this hotel. Hotels near Morehouse School of Medicine.Hotels near Powder Springs Beauty School.Hotels near Everest College - Atlanta West Atlanta, GA.Hotels near Interactive College of Technology.Hotels near Everest Institute Jonesboro.Hartsfield-Jackson Atlanta Intl Airport Hotels.Hotels near Luxury Escapes & Adventures Atlanta.Hotels near Tom Lowe Trap & Skeet Range.Hotels near Rejuvenate Wholistic Wellness Spa.Hotels near Carmike Cinemas Movies ATL 14.Curio Collection by Hilton Hotels in Atlanta.Extended Stay America Hotels in Atlanta.InterContinental (IHG) Hotels in Atlanta.
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